Privacy Policy

This policy describes how Roso Services LLC, doing business as Roso Deck, Fence & Patio ("Roso", "we"), handles information collected through this website. It reflects the forms, analytics, and integrations actually implemented on the site.

Information you give us

When you request an estimate, we collect your name, email address, phone number, project type, project ZIP code, and the description you write. We use this information to respond to your request, schedule a site visit, prepare an estimate, and communicate about your project.

Information collected automatically

• Estimate-form context. With your submission we include the page you submitted from, the page you first landed on, the referring website, campaign parameters in the URL (such as utm_source or ad click identifiers), and the time of submission, so we know which page or campaign led to your inquiry. Our server checks your request for spam using a one-way hashed version of your IP address, kept briefly in memory only to limit abuse; we do not store your raw IP address.
• Analytics. If you accept analytics cookies, we use Google Tag Manager and Google Analytics 4 to understand which pages and traffic sources lead to inquiries. Analytics events never include your name, email, phone number, ZIP code, or project description. If you decline, analytics cookies are not set; the estimate form works either way.
• Site performance. Vercel Speed Insights measures page loading speed on real visits. It uses no cookies and does not identify you.

How we share information

After our server validates your request, your browser sends it to Web3Forms, a form-delivery service that emails it to our team and, when we have that feature enabled, adds it to a spreadsheet that we control. The website itself does not keep a copy of your request. If we later add a customer-relationship or job-management system, your request may also be delivered there. These providers process information on our behalf to help us respond to you. To block automated spam, the estimate form uses Cloudflare Turnstile, which checks your browser without asking you to solve a puzzle; Cloudflare receives technical information about your visit for that purpose only. We do not sell your personal information and do not share it with third parties for their own marketing.

If we run advertising, we may report that an inquiry or a sold job resulted from an ad using platform conversion tools. These reports use click identifiers or hashed identifiers as permitted by the platform and by your cookie choices; they do not include your project description.

Cookies and your choices

A small banner lets you accept or decline analytics cookies. Your choice is stored in a cookie named roso_consent for one year so we do not ask again. If your browser sends the Global Privacy Control signal, we treat it as a decline and do not show the banner. You can change your choice by clearing cookies for this site. Necessary cookies used to run the website itself are not affected by this choice.

How long we keep information

We keep estimate requests in our email and lead spreadsheet for up to 24 months after our last contact with you, then delete them, unless the request became a project, in which case we keep the records that the contract and Maryland law require. You can ask us to delete your request sooner at any time using the contact details below.

Security

The website is served over HTTPS. Your request travels encrypted to Web3Forms and to our inbox, and diagnostic logs on the website are designed to exclude personal information.

Your rights

You may ask what information we hold about you, request a correction, or ask us to delete it. Maryland residents may have additional rights under the Maryland Online Data Privacy Act as it applies. To make a request, contact us at info@rososervices.com.

Children

This website is intended for adults arranging home improvement work. We do not knowingly collect information from children.

Changes

We will update this policy when the website's forms, analytics, or integrations change, and note the effective date at the top of the page.

Contact

Roso Services LLC · info@rososervices.com · (410) 871-8175 · 229 Birdie Ct, Pikesville, MD 21208